Troubleshooting the Array:
If the array is having problems, the following symptoms may appear as described in the
top section. To verify the array is having problems, reboot the machine and watch for the
Promise controller’s banner to appear as one of the two shown below:
For an array that is “Critical” (no longer fault-tolerant):
HcuvVtcm!VZ3111!)vo*!CKQU!Xgtukqp!3/11/1/44!
)e*!2:6.3113!Rtqokug!Vgejpqnqi{-!Kpe/!Bnn!tkijvu!tgugtxgf/!
!
!
KF!!!!!OQFG!!!!!!!!!!!!!!!!!!!!UK\G!!!!!!!!!!VTBEM.OBRRKPI!!!!!!!!!!UVBVWU!
2!+!!!!3z3!Okttqt0Uvtkrg!!!!!!!zzzzzzzO!!!!!!zzz0zzz0zzz!!!!!!!!!!!!ETKVKEBN!
!
!
Rtqdngo!ku!fgvgevgf!ykvj!Bttc{!;!2!
!
Etkvkecn!Uvcvwu;!!
B!fkum!ogodgt!qh!c!okttqtgf!cttc{!jcu!hckngf!qt!ku!pqv!tgurqpfkpi/!
Vjg!cttc{!ku!uvknn!hwpevkqpcn-!dwv!hcwnv!vqngtcpeg!ku!fkucdngf/!
!
Cghqtg!eqpvkpwkpi-!rqygt!qhh!vjg!u{uvgo!cpf!eqphkto!vjcv!vjg!ftkxgu!cpf!
ecdngu!ctg!rtqrgtn{!cvvcejgf!dghqtg!tgrncekpi!vjg!hckngf!ftkxg!cpf!
tgdwknfkpi!vjg!cttc{/!
!
2*!Kfgpvkh{!yjkej!ftkxg!jcu!hckngf!ykvj!vjg!=4?!Fghkpg!Bttc{!ogpw!qrvkqp/!
3*!Rqygt!qhh!vjg!u{uvgo-!tgrnceg!vjg!hckngf!ftkxg/!
4*!Tguvctv!vjg!u{uvgo!cpf!gpvgt!vjg!HcuvCwknf!)vo*!ugvwr!ogpw/!
5*!Ejqqug!vjg!=6?!qrvkqp!vq!tgdwknf!vjg!cttc{!ykvj!vjg!tgrncegogpv!ftkxg/!
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>!
!
!
Rtguu!=Evtn.H?!vq!gpvgt!HcuvCwknf!)vo*!Wvknkv{!qt!
Rtguu!=GUE?!vq!eqpvkpwg!dqqvkpi///!
Press Ctrl-F and select option <3> in the Main Menu as recommended. The following screen will
appear:
FastBuild (tm) Utility 1.32 (c) 1996-2001 Promise Technology, Inc.
╔════════════════════════[ View Array Definition Menu ]════════════════════════╗
║ ║
║ Array No RAID Mode Total Drv Capacity(MB) Status ║
║ ║
║ Array 1 Mirror 4 ##### Critical ║
║ ║
║ ║
║ ║
║ Stripe Block: Not Available ║
╚══════════════════════════════════════════════════════════════════════════════╝
╔════════════════════════════[ Drives Assignments ]════════════════════════════╗
║ Channel:ID Drive Model Capacity(MB) ║
║ 1:Mas MFR MODELNUM ##### ║
║ 1:Sla MFR MODELNUM ##### ║
║ 2:Mas MFR MODELNUM ##### ║
║ ?:? Failed or disconnected... ║
║ ║
║ ║
║ ║
╚══════════════════════════════════════════════════════════════════════════════╝
╔═══════════════════════════════[ Keys Available ]═════════════════════════════╗
║ ║
║ Any Key to Continue... ║
╚══════════════════════════════════════════════════════════════════════════════╝
The above is an example.
The information shown in the previous shot will describe which drives are still online,
not which drives are failed. In this condition, one or maybe two drives may be marked as “failed
or disconnected.” Simple deductive logic will reveal which drives are the problem. For example,
in the previous shot, both drives on channel 1 and the Master unit on channel 2 are still marked
as present and working. Therefore, the channel 2 Slave unit is the failed device.
(58 pagine)
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